Warranty Management Software for Manufacturers and OEMs | iWarranty

Enterprise · Global Manufacturers

Complex networks.
Zero complexity.

iWarranty gives manufacturers full control of warranty operations across every dealer, retailer and repair network — AI agents working 24/7, in every time zone, before your team opens their inbox.

Speak With a Solutions ArchitectSee AI Agents In Action
40%
Average fraud rate discovered
on first audit
2.3s
Average claim resolution
by AI agent
98.2%
Claims auto-resolved
without human handoff
2,000+
Retailers and dealers
on platform
The Hidden Cost

The Real Cost of Unautomated Warranty Operations

For most manufacturers, warranty is a back-office cost centre. The hidden reality is that unautomated warranty operations cost far more than the claims themselves. From construction to automotive, the data gaps in warranty operations expose companies to significant liabilities. Our AI-native approach for manufacturers addresses these gaps directly.

£35–£80 per claim
Manual claim review, undetected fraud and delayed defect signals — costs that never appear on a warranty P&L. Warranty claims automation reduces this to £5–£10 per claim.
Zero visibility beyond the factory gate
When your product passes through a retailer or distributor, you lose visibility at the moment of sale. You know what left your factory. You have no data on who bought it or when it will fail.
70% of fraud goes undetected
Ghost repairs, duplicate claims and parts substitution pass through unchallenged. iWarranty's fraud detection intercepts fraud at point of submission, before any payment is authorised.
Quality signals lost at every stage
Every claim contains a product intelligence signal. Under manual processing these are filed and never read. By the time a defect pattern appears in a quarterly report, thousands more units may have shipped with the same fault.
The Problem
What warranty operations actually cost most manufacturers
Manual claim review
Every claim touched by a human. Slow, error-prone and impossible to scale globally.
Zero fraud visibility
Products replaced on goodwill for years. No system to detect duplicate or fraudulent claims.
Fragmented dealer networks
Retailers and dealers operating in silos. No single view across your entire distribution network.
Invisible end customer
You shipped 50,000 units. You have no idea who bought them, where they are or when they'll fail.
The iWarranty Solution

Four AI agents. Every warranty scenario. Zero human handoff.

iWarranty's Agent-to-Agent (A2A) protocol puts four specialist AI agents to work across your entire warranty operation — simultaneously, in real time, around the clock.

Registration Agent
Always On
QR scan triggers instant product registration — creating a Digital Product Passport, assigning warranty terms and feeding your product database automatically. Works at point of purchase across every retailer and dealer in your network.
100%registration rate · zero paper · zero manual entry
Claims Agent
2.3s Resolution
Validates every claim against policy terms, warranty period and purchase history in under 3 seconds. Approves, escalates or flags automatically. 98.2% of claims resolved before your team is involved — whether it's 9am Monday or 3am Christmas Day.
98.2%auto-resolved · no inbox needed
Fraud Agent
Real-time Detection
Cross-references every claim against purchase history, serial numbers, claim frequency and consumer behaviour patterns. Returns a fraud score 0–100 with recommended action. Catches what your team never could — including claims that aren't even your products.
15–40%of historical claims found fraudulent on first audit
Intel Agent
Data → Factory
Reads every claim, repair and registration. Surfaces defect patterns, supplier failures, product quality signals and upsell opportunities. Sends product intelligence back to your factory automatically — so your R&D and procurement teams act on real data, not gut feel.
Real-timeproduct intelligence · supplier recovery · revenue signals
Manufacturer viewing real-time warranty claims dashboard across a global dealer and retail network
Full network visibility — from one dashboard
Every dealer, retailer and repair partner. Every claim. Every outcome. In real time.
Dealer & Retail Networks

Your entire distribution network. One intelligence layer.

Most manufacturers have no single view of what's happening across their dealer and retail network. Claims arrive in email threads. Fraud goes undetected for years. Product failures surface only when customers complain publicly.

iWarranty's A2A protocol connects every tier — manufacturer, dealer, retailer, repairer and consumer — into one live network. Every party gets the right information at the right time, automatically.

  • Dealers and retailers get their own branded portal
  • Claims flow automatically — no email, no phone calls
  • Fraud prevented across the entire network, not just direct sales
  • Product intelligence aggregated from every touchpoint
  • Supplier recovery automated when component failures are identified
See How the Network Works
Customer Intelligence

You've shipped millions of products. Do you know who actually bought them?

When you sell through a distribution network, your end customer is invisible. You know what left your factory. You have no idea who bought it, where it is, how it's performing or when it will fail. Until now.

Know your actual customer
Every product registration creates a direct relationship between your brand and the end consumer — regardless of which retailer or dealer sold it. For the first time, you know exactly who bought your product, where they are and how to reach them.
Product performance throughout its entire lifecycle
From first registration through every claim, repair and renewal — iWarranty captures the complete product lifecycle in real time. Failure rates, defect patterns, repair frequency and end-of-life data. No data point is ever lost.
Zero data loss across the entire network
Every touchpoint — registration, claim, repair, renewal, consumer interaction — feeds the iWarranty intelligence layer. Whether the sale happened through your website, a national retailer or a regional dealer 10,000 miles away, the data comes back to you.
Returns validated before they cost you
Every return claim is cross-referenced against the original purchase, warranty record and product registration before it reaches your retailer network. Fraudulent and out-of-warranty returns are caught at the point of claim — not after the chargeback lands on your desk.
Recalls identified at 50 claims, not 50,000
The Intel Agent reads every claim and repair in real time. When a defect pattern emerges — a component failing across multiple products, a batch issue from a specific supplier — you are alerted before it becomes a recall. Act early. Protect your brand. Recover supplier costs automatically.
"The moment a consumer scans your QR code, they become your customer — not your distributor's."
iWarranty creates a direct brand-to-consumer relationship across every channel you sell through. No distributor wall. No data gap. No blind spots.
Client Story · Fraud Prevention
We sell through over 2,000 retailers across Australia. For decades, we had no visibility beyond the factory gate — no idea who was actually buying our products, how they were using them, or what was failing in the field. iWarranty changed that completely. For the first time, we have real customer data, clear claims intelligence, and the ability to see patterns across our entire retail network. We also discovered a significant volume of fraudulent claims we had no way of identifying before. iWarranty gave us visibility we didn't know we were missing.
DW
David Williams
Head of Quality Assurance · Outdoor Furniture & Shade Manufacturer · Est. 1920s · 2,000+ Australian Retailers
40%+
of claims identified as fraudulent on first audit. Previously £0 recovered.
2,000+
Retailers across Australia now connected to one platform
100 yrs
Operating without visibility. First full audit delivered in days.
AI-powered product intelligence data flowing from warranty claims back to manufacturing R&D teams
← Data intelligence flows back to your factory
Every claim becomes a product insight. Every repair surfaces a quality signal.
Product Intelligence

After-sales data that makes your products better.

Every claim your Intel Agent processes becomes a data point. Aggregated across thousands of products, dealers and consumers, this intelligence tells you things your R&D team would pay to know.

  • Defect patterns identified before recalls become necessary
  • Supplier failures surfaced and cost recovery automated
  • Product improvement signals fed directly to R&D
  • EU Digital Product Passport generated automatically
  • Scope 3 emissions and ESG data captured as standard
Explore Product Intelligence
Use Cases

What iWarranty handles for manufacturers

Prevent fraud before it costs you

The Fraud Agent cross-references every claim against purchase history, serial number databases, claim frequency patterns and known fraud signals — returning a fraud score in real time before any decision is made.

Most manufacturers discover 15–40% of historical claims were fraudulent on their first iWarranty audit. Products replaced on goodwill. Claims filed for products not even in your range. Duplicate claims across retailer networks.

  • Fraud score 0–100 with reasoning on every claim
  • Cross-network detection across all retailers and dealers
  • Serial number and purchase history verification
  • Consumer behaviour pattern analysis
Fraud Agent · Live Analysis
Claim #CLM-4819 · Samsung TVApproved
Claim #CLM-4820 · Serial mismatchFlagged · Score 94
Claim #CLM-4821 · 3rd claim same consumerFlagged · Score 87
Claim #CLM-4822 · Not in product rangeRejected · Score 99
Claim #CLM-4823 · Valid registrationApproved
Fraud rate this batch3 of 5 flagged

Claims resolved in 2.3 seconds. Not 2.3 days.

The Claims Agent validates every claim against policy terms, warranty period, purchase proof and product eligibility — automatically, in under 3 seconds. No email queue. No waiting for a human reviewer.

  • Policy validation against your exact warranty terms
  • Purchase proof verification via registration database
  • Automatic approval, escalation or rejection with reasoning
  • Consumer notified instantly via mobile app
Claims Agent · Today's Summary
Total claims received247
Auto-approved198
Escalated for review12
Fraud flagged37
Avg resolution time2.3s
Human interventions12

Turn product failures into supplier recovery

When the Intel Agent identifies a defect pattern — a component failing across multiple products, a batch issue from a specific supplier — it flags the signal automatically and initiates the supplier recovery workflow.

  • Defect patterns identified across claim volume
  • Supplier cost recovery initiated automatically
  • Recall risk surfaced before it becomes a PR crisis
  • Component failure data fed back to procurement
Intel Agent · Defect Signals
Battery failure · Model X20034 claims · Escalated
Hinge failure · Supplier B12 claims · Recovery initiated
Screen defect · Batch 44208 claims · Monitoring
Motor unit · Model Y4002 claims · Within tolerance

EU Right to Repair and Digital Product Passport — built in today

iWarranty generates EU Digital Product Passport compliant records as a byproduct of normal operation. Mandatory from 2027 — but you'll have full compliance data from day one.

  • Digital Product Passport generated on every registration
  • Provenance, repairability and end-of-life data captured
  • Scope 3 emissions tracked automatically
  • GDPR compliant data handling across all markets
Digital Product Passport · Example Record
Product IDDPP-UK-48291
Provenance verified✓ Confirmed
Repairability score8.2 / 10
Scope 3 emissions4.2 kg CO₂e
EU Right to Repair✓ Compliant

Stop returns and recalls before they hit your balance sheet

Returns fraud costs manufacturers an estimated 4–8% of annual revenue. A consumer buys a product, uses it, then returns it claiming it was faulty on arrival. Without a warranty registration system, you have no way to dispute it. iWarranty validates every return against the original purchase record, warranty registration and product condition data — automatically, before any decision is made.

Recalls are worse. The average product recall costs £8–12M in direct costs before reputational damage is counted. iWarranty's Intel Agent monitors defect patterns across your entire claim volume in real time — surfacing component failures, batch issues and supplier defects at the earliest possible signal. You act at 50 claims. Not 50,000.

  • Every return validated against original warranty registration
  • Out-of-warranty and fraudulent returns caught automatically
  • Defect pattern detection across full claim volume
  • Recall risk flagged with supplier and batch identification
  • Supplier cost recovery initiated automatically on confirmed defects
  • Full audit trail for regulatory and legal compliance
Intel Agent · Early Warning System
Hinge failure · Batch 4401–445034 claims · Recall risk: High
Battery drain · Supplier C18 claims · Risk: Medium
Screen fault · Model X2009 claims · Monitoring
Return fraud · Consumer repeat6 attempts · Blocked
Return fraud · Out of warranty12 attempts · Blocked
Estimated recall cost avoided this quarter£340,000
Integrates with your existing systems
SAP
Salesforce
Microsoft Dynamics
Oracle
Shopify
WooCommerce
Magento
NetSuite
ServiceNow
Zendesk
REST API
75+ more
Built for Manufacturers

Your warranty operation is running right now.
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