iWarranty connects retailers to their consumers beyond the point of sale — generating after-sales revenue through extended warranties and care plans, handling returns intelligently against brand warranty terms and consumer law, and delivering the sustainability data your business needs for annual reporting.
Most retailers' relationship with a consumer ends at the checkout. iWarranty extends it — when a consumer registers their product, you capture a direct connection that opens up extended warranty sales, repeat purchase signals and the sustainability data your business already needs for reporting.
iWarranty sits between your store, the brands you stock and your consumers — routing every interaction to the right place, automatically.
iWarranty connects the three parties involved in every warranty interaction — the retailer, the brand and the consumer. Returns are validated against the brand's warranty terms and the relevant consumer law. The right party is held liable. The consumer gets a clear answer.
Some retailers want their brand on every consumer interaction. Others prefer warranty to run quietly under the manufacturer's brand. iWarranty supports both — configured to your preference, per brand or per product category.
Most retailers apply one blanket returns policy and hope it's compliant. iWarranty's Returns Agent applies a configured ruleset based on the brand's specific warranty terms and a structured legal knowledge base covering the countries you sell into — applied simultaneously on every return.
Before making any decision, the Returns Agent validates simultaneously:
Consumer gets a plain language answer in their language. You get a full decision log with legal reasoning. No guesswork. No over-settling.
iWarranty captures the product lifecycle data your sustainability team needs as a byproduct of normal operation. Every product registration, every return, every repair builds the underlying records your team needs — without a separate data collection exercise.
Extended warranties and product care plans are among the highest-margin products a retailer can offer. Currys, John Lewis and Apple built significant revenue lines on this. iWarranty makes it possible to offer, administer and profit from them across every brand you stock.
The Returns Agent applies a configured ruleset based on the brand's warranty terms, a structured legal knowledge base covering the country of sale and your store policy — simultaneously. No guesswork. No manual compliance checking. No over-settling.
Every return is cross-referenced against the original purchase record, registration date, serial number and consumer behaviour patterns. Used products returned as new. Claims outside warranty. Repeat fraud from the same address. All flagged automatically before any decision is made.
The Intel Agent offers your branded extended warranty or care plan at the exact moment of highest purchase intent — immediately post-registration. Across every brand you stock, administered entirely by iWarranty. You set the terms. You keep the margin.
iWarranty captures the product lifecycle data your sustainability team needs as a byproduct of normal operation. Scope 3 reporting data, records to support WEEE compliance, repairability information and Right to Repair documentation — all built without a separate data collection exercise.
Speak with a specialist who understands the retail after-sales landscape. We'll show you exactly what iWarranty can generate for your business — revenue beyond the till, sustainability data for your annual report and returns handled intelligently across every brand you stock.
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