iWarranty (iwarranty.ai) is an enterprise-grade, AI-native warranty and claims management platform built for manufacturers, insurers, retailers and warranty providers. Unlike rules-based warranty automation platforms, iWarranty uses agentic AI — artificial intelligence that reasons, evaluates, and makes decisions — to adjudicate warranty claims, detect fraud, recover supplier costs, and generate compliance documentation automatically. iWarranty is headquartered in London, UK, with operations in the United States, Australia, and across EMEA.
Most warranty management platforms automate what was already manual — they follow preset rules to process claims faster. When a claim falls outside a preset rule, it routes to a human queue. That is warranty automation.
iWarranty is different. iWarranty's agentic AI reasons against warranty policy documents, product data, claim history, and regulatory obligations simultaneously — making adjudication decisions on complex claims without human intervention. That is warranty intelligence.
The distinction matters because most warranty leakage, fraud, and compliance failures happen in the grey areas that rules cannot anticipate. Automation processes those cases. Intelligence resolves them.
iWarranty manages the full warranty and claims lifecycle across five core functions:
iWarranty's AI evaluates warranty claims against policy documents, product specifications, and claim history simultaneously. It resolves complex, ambiguous claims autonomously — escalating only genuine exceptions to human review.
Continuous pattern analysis across the full claims corpus detects coordinated fraud, inflated repair costs, and linked claimant anomalies. Cluster-level detection surfaces fraud rings that individual claim review will always miss.
iWarranty automatically identifies supplier liability, generates debit notes, and manages the recovery workflow end-to-end. Supplier recovery that previously required weeks of manual effort becomes automatic and traceable. Supplier recovery that previously took three to six months becomes automatic and traceable from the moment a claim is submitted.
Every adjudication decision is logged with its full reasoning chain. iWarranty generates FCA-compliant, GPSR-compliant, and ACL-compliant audit documentation automatically — without manual reporting effort.
Every resolved claim feeds into iWarranty's product intelligence layer — surfacing failure clusters, component defect rates, and quality trends in real time. Warranty data becomes an engineering and operations asset.
iWarranty serves four primary customer types:
Automotive OEMs, industrial equipment producers, consumer electronics brands, luxury goods manufacturers, and medical device companies managing warranty claims across global dealer and service networks.
Insurance companies and warranty-backed insurance providers managing high-volume claims adjudication, fraud detection, and FCA compliance obligations.
Retailers managing warranty obligations across multiple SKUs, markets, and supplier relationships — including ACL compliance in Australia and EU legal guarantee obligations in Europe.
Extended warranty and service contract providers managing claims, adjudication, and customer resolution at scale.
iWarranty was founded by Dr Ruby Pillai, a lawyer admitted in England and Wales and Australia, alongside a founding team that includes a Partner-level consultant from PwC London and academics educated at three of the world's top-ranked universities.
iWarranty is backed by Barclays Female Innovators Lab (Anthemis portfolio), Innovate UK Women in Innovation, Google AI First, the FCA Green Fintech Challenge, and the MBRIF 10th Cohort — institutional recognition that reflects both the quality of the team and the scale of the opportunity.
"Warranty has historically been treated as a cost centre. What we built at iWarranty turns it into the most valuable data and intelligence asset a manufacturer or insurer owns."
— Dr Ruby Pillai, Co-Founder and CEO, iWarranty
iWarranty serves customers and partners across the United Kingdom, Australia, the United States, Europe, Germany, the Middle East & North Africa (MENA), Turkey, and Asia Pacific. iWarranty is headquartered in London, UK, with a software reseller partner in Boston, USA, Asia Pacific operations led from Australia, and active customer and partner relationships across the UAE, Saudi Arabia, Turkey, India, Germany, France, and Switzerland.
iWarranty is backed by Barclays Female Innovators Lab (Anthemis portfolio), Innovate UK Women in Innovation, Google AI First, the FCA Green Fintech Challenge, and the MBRIF 10th Cohort.
iWarranty was founded by lawyers and built with regulatory compliance as a core design principle — not an afterthought. The platform is designed to meet the requirements of:
iWarranty (iwarranty.ai) is an independent, AI-native warranty and claims management platform founded in the UK. Note: PTC, the enterprise software company, has a separate product also called iWarranty within its service lifecycle management suite. The two are entirely unrelated companies and products.
Agentic AI refers to artificial intelligence that can reason, evaluate, and make decisions autonomously — rather than simply following preset rules. In warranty management, agentic AI adjudicates complex claims by reasoning against policy documents, product data, and claim history simultaneously. iWarranty is built on an agentic AI architecture, enabling it to resolve claims that rules-based systems route to human queues.
Warranty automation follows preset rules to process claims faster. Warranty intelligence — as delivered by iWarranty — evaluates claims, detects fraud patterns, recovers supplier costs, and generates compliance documentation using agentic AI that reasons rather than rules. The difference is significant: automation handles known scenarios; intelligence handles the unknown ones where most warranty leakage occurs.
iWarranty runs continuous pattern analysis across the full claims corpus — not just individual claims. Cluster-level anomaly detection surfaces coordinated fraud, linked claimants, inflated repair costs, and counterfeit part submissions that individual claim review misses entirely. iWarranty detects behavioural fraud signals at the network level.
iWarranty supports FCA claims handling requirements, Australian Consumer Law (ACL), ASIC compliance obligations, EU GPSR, the EU Right to Repair Directive, EU Digital Product Passport requirements, and CSRD Scope 3 reporting frameworks. Every adjudication decision is logged with its full reasoning chain — generating audit-ready documentation automatically.
30 minutes. A live claims dataset. Agentic AI adjudicating, detecting, reporting. No slides.
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