Yours should run itself.
iWarranty's agentic workforce manages your entire extended warranty operation — from policy creation and dealer onboarding to claims adjudication and customer resolution. AI agents handle the complexity. You focus on growth.
Activates extended warranty policies instantly at the point of sale. Validates product eligibility, registers the customer, and triggers the dealer confirmation — all without manual entry.
Receives warranty claims, validates against policy terms and product history, confirms the defect, and routes to the right repair channel automatically. No first-line human review required.
Selects the optimal repairer from your network based on location, cost, and performance history. Issues authorisation and tracks the repair to completion in real time.
Handles inbound warranty enquiries by voice — policy checks, claim status updates, repair bookings — without transferring to a human agent. Available 24 hours a day.
Every extended warranty business needs the same core operations — registration, claims, fraud prevention and customer intelligence. iWarranty's AI agents handle all four, automatically, so your team focuses on decisions not administration.
Build your warranty programme, manage your dealer network, process claims and understand your customers — all in one place.
Growing your warranty business means growing your dealer network. iWarranty removes the friction — add a dealer, assign the right plans and they can start issuing policies immediately. No lengthy onboarding. No manual setup. Scale your network as fast as you can close the deals.
Reduce warranty costs, identify problem products, find your most valuable customers and uncover upsell and cross-sell opportunities — all from the data your warranty programme generates automatically.
Policy builder lets you configure coverage terms, pricing, duration and exclusions for each dealer or product category — in minutes, without technical help. Plans live the moment you publish them.
The Claims Agent validates every claim against the registered policy, purchase proof and product history. Routine claims — in warranty, clearly evidenced — resolved automatically. Edge cases escalated with full context so your team can decide quickly.
The Fraud Agent cross-references every claim against the original registration, serial number, claim history and consumer behaviour patterns. A fraud score is applied before any resolution decision — protecting your business without slowing down legitimate claims.
The Intel Agent monitors every active policy and flags renewal opportunities before they lapse, customers who are candidates for an upgraded plan and products that could benefit from additional coverage. Revenue opportunities surfaced without manual analysis.
Extended warranties and service plans are one of the most direct acts of sustainability in consumer products. A product that gets repaired rather than replaced stays out of landfill. A consumer who maintains their product uses it for longer. iWarranty makes extended warranty programmes accessible at any scale — and every policy issued is a product kept in use.
iWarranty also captures the product lifecycle data your sustainability team needs — repair vs replace rates, product longevity and WEEE-relevant records — as a natural byproduct of running your warranty programme.
Whether you're a brand adding extended warranty, a retailer building a programme or an entrepreneur starting from scratch — iWarranty gives you the platform and the AI agents to run it properly from the start.
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