iWarranty's Claims Agent collapses the entire warranty claims lifecycle into a single automated workflow, from first contact to resolution to supplier recovery, while feeding real-time intelligence back to your factory floor.

The Reality

What actually happens when a customer submits a warranty claim today

Customer contacts the call centre

They wait on hold. An agent manually collects serial numbers, purchase dates and fault descriptions. Half the information is missing. The customer is asked to call back or send an email.

Manual data entry into legacy systems

The agent types everything into SAP, Salesforce or a bespoke platform. Data entry errors occur. Fields don't map correctly. The system wasn't designed for this.

Document verification by back office

Receipts and photos arrive by email. A back office team manually checks them against the claim record. Missing documents trigger more emails. More waiting.

Triage and decision

A supervisor reviews the claim — repair, replace or reject. They have no fraud score, no product history, no supplier data. Just experience and gut feel.

Approval routing

High-value claims go to another approval level. More emails. More waiting. Days pass.

Fulfilment

Someone manually contacts the repair network or raises a replacement order — in yet another system.

Supplier recovery — months later

Someone tries to recover costs from the supplier. There is no structured data trail. Just email chains. Most recovery claims fail or are negotiated down significantly.

Average enterprise warranty claim: 3 to 14 days. Average cost per claim to process: significantly higher than it needs to be. Data captured for your factory: zero.

The Hidden Cost

While your team processed that claim, your factory learned nothing.

No product failure data

The same component failed 200 times this month. Your factory has no idea. They keep producing the same defect.

No supplier accountability

You cannot identify which supplier provided the part that failed or how much defective stock is still in the field.

No quality feedback loop

Claims data never reaches the plant. Engineers making product decisions have no visibility of real-world failure patterns.

The Solution

iWarranty collapses seven steps into one.

Your Claims Agent validates, verifies, fraud-checks and resolves every claim automatically — in 2.3 seconds. Your team focuses exclusively on the 1.8% of complex cases that genuinely need human judgement.

2.3s

Average claim resolution time

1. Claim Submitted

Consumer or retailer submits claim via app, portal or API.

2. Policy Validation

Agent validates against warranty terms, coverage period and purchase proof.

3. Fraud Check

Fraud Agent cross-references claim frequency, serial numbers and behaviour patterns.

4. Automatic Decision

Approve, escalate or reject with reasoning — instantly notified to all parties.

Claims automation is not optional anymore

The Math

1,000 claims/month with 3-day avg resolution = 30,000 claim-days in queue

iWarranty resolves 98% in 2.3 seconds = ~20 claim-days in queue

That's 29,980 fewer days of customer frustration, fewer follow-up emails, fewer escalations

What Claims Automation Delivers

Zero Queue

Claims are resolved in real time. No backlog. No waiting for human review.

98.2% Auto-Approved

Only complex or edge-case claims escalate to a human. Everyone else gets instant resolution.

24/7 Operation

Claims resolved at 3am Christmas Day same as 9am Monday morning. Your team's calendar doesn't matter.

Fraud Caught Automatically

Fraudulent claims flagged with fraud score and reasoning before any decision is made.

The Intelligence Layer

Every claim resolved is a data point your factory needs.

iWarranty does not just automate claims. It closes the quality feedback loop that has been missing from warranty management for decades. Every claim, repair and registration flows back as structured intelligence — surfacing defect patterns, identifying failing supplier components, quantifying ESG impact and generating supplier recovery data automatically. For the first time, your factory knows what is happening in the field.

Product Intelligence

Defect patterns surface in real time. Your engineering team knows about a component failure before it becomes a recall.

Supplier Recovery

Every claim is linked to the component, the supplier and the batch. Recovery claims are generated automatically with full data trail.

ESG Reporting

Every repair completed instead of a replacement is e-waste prevented. iWarranty quantifies your sustainability impact claim by claim.

Proven in Production

Real results from real deployments

Charlie Oven, Consumer Products UK

We went from 4-day average claim resolution to under 3 hours. Our after-sales team now handles four times the volume with the same headcount.

78%

reduction in resolution time

60%

annual savings

Shelta Australia, Outdoor Lifestyle

100% warranty registration for the first time ever. We now know every customer who owns our products.

100%

registration rate

62%

reduction in processing cost

Ready to eliminate your claims backlog?

See iWarranty's Claims Agent live in a 30-minute personalised demo.

Request a Demo →See how it works

We use cookies to improve your experience and analyse site traffic. By clicking Accept, you consent to our use of cookies. Read our Privacy Policy and Cookie Policy for more information.