WARRANTY MANAGEMENT · GERMANY

Three EU regulations are converging on your warranty operations. Most German manufacturers aren't ready.

The EU's Right to Repair Directive, Digital Product Passport, and Scope 3 emissions reporting obligations are creating a new compliance reality for German manufacturers. Warranty and repair data sits at the centre of all three — and most businesses are still managing it manually, across disconnected systems, with no audit trail and no intelligence layer. iWarranty is the AI-native platform built for exactly this moment — automating claims adjudication, generating DPP-ready product data, and turning warranty operations into a regulatory compliance asset.

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THE REGULATORY REALITY FOR GERMAN MANUFACTURERS

The EU's Right to Repair Directive must be implemented by July 2026. The Digital Product Passport is mandatory from 2026. Scope 3 reporting obligations are already in force for large companies. Warranty data sits at the intersection of all three — and most German manufacturers are managing it manually.

German manufacturers — from automotive OEMs and Tier 1 suppliers to industrial machinery producers and consumer electronics brands — are facing a convergence of EU regulatory obligations that place warranty and repair operations at the centre of compliance. The Right to Repair Directive requires manufacturers to provide spare parts, repair information and tools. The Digital Product Passport requires a full lifecycle record for every product. Scope 3 emissions reporting requires data on product longevity and repair rates. iWarranty captures and structures all of that data automatically — turning your warranty operations from a cost centre into a compliance and intelligence asset.

WHERE THE GAPS ARE
01 — Right to Repair Compliance

Repair obligations require repair data

The EU Right to Repair Directive requires German manufacturers to provide spare parts, repair information and tools for a defined period after purchase — and to make repair more attractive than replacement. Managing repair claims manually, across disconnected systems, makes compliance impossible to demonstrate.

iWarranty structures repair and warranty claim data automatically — generating the audit trail Right to Repair compliance requires.

02 — Digital Product Passport

Every product needs a lifecycle record

The EU Digital Product Passport mandates a full digital record of every product's lifecycle — including warranty status, repair history, and component data. Most German manufacturers have no infrastructure to generate or maintain that record at scale.

iWarranty's claims and repair data feeds directly into Digital Product Passport requirements — automatically, across every SKU.

03 — Scope 3 Emissions Reporting

Warranty data is Scope 3 data

Extended product life through repair and warranty resolution directly reduces embodied carbon — a core Scope 3 metric. Without structured warranty and repair data, German manufacturers cannot accurately report or improve their Scope 3 position.

iWarranty generates structured repair and longevity data that feeds directly into Scope 3 emissions reporting frameworks.

04 — GPSR & BGB Compliance

Strict liability requires an audit trail

Under the General Product Safety Regulation and BGB §437, German manufacturers carry strict warranty and product liability obligations. When adjudication happens manually, the audit trail regulators require simply doesn't exist.

Every iWarranty adjudication decision is logged with its full reasoning chain — GPSR and BGB compliant from day one.

How iWarranty works for German manufacturers

An AI-native compliance and claims intelligence layer that integrates with your existing ERP, dealer management, and product systems. No rip-and-replace. Live in weeks.

01

Claim & repair intake

Claims and repair requests enter via API, dealer portal, or direct ERP integration. The AI immediately triages by risk level, regulatory classification, and fraud probability — routing each to the right outcome automatically.

02

Agentic adjudication

iWarranty's AI reasons against warranty policy, BGB statutory obligations, and full claim history simultaneously — handling complex cases that currently require senior technical or legal review.

03

Digital Product Passport data generation

Every resolved claim and repair event feeds structured data into your Digital Product Passport record — automatically maintaining the lifecycle documentation EU regulations require.

04

GPSR & Scope 3 compliance reporting

Every adjudication decision is logged with its full reasoning chain. GPSR-compliant audit trails and Scope 3 repair and longevity data generated automatically — no manual reporting effort.

05

Fraud & dealer network protection

Continuous pattern analysis across your full dealer and service network. Cluster-level anomaly detection surfaces coordinated fraud and inflated repair claims before they become systemic.

Automation vs. intelligence. There is a difference.

Most platforms process claims. iWarranty evaluates them — and turns the data into regulatory compliance, product intelligence, and Scope 3 reporting your business needs.

Capability
Rules-based automation
iWarranty
Claim adjudication
Follows preset rules. Fails on complex cases.
Reasons against BGB, GPSR policy & claim history.
Right to Repair compliance
No audit trail. Manual records.
Structured repair data generated automatically.
Digital Product Passport
No lifecycle data infrastructure.
Every claim feeds DPP records automatically.
Scope 3 reporting
Warranty data is lost.
Repair and longevity data feeds Scope 3 frameworks.
Fraud detection
Flags known patterns only.
Detects coordinated anomalies across dealer networks.

Built for regulated manufacturing environments from day one.

iWarranty was founded by lawyers and technologists with deep expertise in regulated, high-value manufacturing environments. FCA Green Fintech Challenge participant. Backed by Barclays, Innovate UK and Google. Built for the EU regulatory landscape.

FCA Green Fintech ChallengeBarclays Female Innovators LabInnovate UK Women in InnovationGoogle AI FirstMBRIF 10th Cohort
FREQUENTLY ASKED QUESTIONS

Turn your warranty operations into a regulatory compliance asset.

30 minutes. We'll show you iWarranty generating DPP data, Right to Repair audit trails, and Scope 3 reporting from a live claims dataset. No slides.

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iWarrantyiWarranty

The only AI-native warranty platform powering a fully connected enterprise — where autonomous agents coordinate claims, returns, repairs, and registrations across brands, retailers, and service networks automatically.

🏆 FCA Green Fintech🏆 Women in Innovation Award⚡ Google AI First Accelerator

Solutions

Digital Product Passport
EU 2026

A persistent record attached to every product — ownership, repair history, warranty status and sustainability data throughout its entire lifecycle.

  • Product registration and ownership record
  • Full repair history and parts used
  • Carbon footprint and Scope 3 data
  • WEEE compliance records
  • Resale and ownership transfer
  • EU DPP regulation compliance
Learn more →
Digital Product Passport
Claims Intelligence
AI Automated

AI agents that verify, assess and resolve warranty claims automatically — without manual intervention for routine cases.

  • Automated claim verification
  • Policy and purchase proof matched instantly
  • Routine claims resolved end-to-end
  • Edge cases escalated with full context
Learn more →
Claims Intelligence
Fraud Prevention
Real-time

Every claim and return scored for fraud before any decision is made — cross-referenced against purchase records, serial numbers and behaviour patterns.

  • Fraud score applied to every claim
  • Serial number and registration verified
  • Repeat fraud patterns detected automatically
  • High-risk claims held for review
Learn more →
Fraud Prevention
Repair Network
End-to-end

Approved claims routed to your repair network automatically — job tracked, consumer kept informed, loop closed without manual coordination.

  • Approved claims routed to repair partners
  • Job status tracked end-to-end
  • Consumer updated automatically
  • Repair data feeds back into product intelligence
Learn more →
Repair Network
Extended Warranty
Revenue

Launch and run your own extended warranty programme — policies, dealers, claims and renewals handled by AI agents automatically.

  • Policy builder — plans live in minutes
  • Dealer onboarding and management
  • Claims and renewals automated
  • Revenue and performance analytics
Learn more →
Extended Warranty
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