For Swiss manufacturers — from precision watchmakers and luxury goods producers to industrial equipment and medical device companies — warranty claims are a business intelligence problem as much as an operations one. Every claim contains data about product quality, dealer performance, and customer experience. Most of it is lost in manual processes. iWarranty's agentic AI captures it all — adjudicating claims, detecting fraud across dealer networks, and turning warranty data into product intelligence.
For Swiss manufacturers, a mishandled warranty claim isn't just an operational failure — it's a brand event. The data inside every claim is as valuable as the resolution. Most of it is currently invisible.
Swiss manufacturers operate some of the world's most complex warranty chains — global authorised dealer networks, multi-market service centres, and customers who expect the same precision in after-sales as in the product itself. Managing that manually means losing claim data that should be driving product improvement, missing fraud patterns hiding across dealer networks, and delivering a post-purchase experience that doesn't match the product's reputation. iWarranty closes that gap — with agentic AI that reasons through claims, surfaces product intelligence, and protects your dealer network integrity automatically.
Counterfeit parts submitted as warranty claims, inflated labour hours, and coordinated submissions across authorised dealer networks are a significant and growing cost for Swiss manufacturers. Individual claim review misses the pattern.
→ iWarranty detects anomalies across your full dealer network — surfacing coordinated fraud that single-claim review will always miss.
Warranty claims are the richest source of product quality intelligence available to a manufacturer. Failure modes, component issues, market-specific defect patterns — all of it is currently buried in manual processes and disconnected systems.
→ iWarranty transforms claims data into product intelligence — surfacing failure clusters, quality trends, and supplier issues in real time.
High-value, technically complex warranty claims — a movement fault, a calibration failure, a seal defect — require expert adjudication. Managing that manually is slow, inconsistent, and expensive at global scale.
→ Agentic adjudication reasons against technical specifications, warranty policy, and claim history — handling complexity autonomously.
Customers who purchase Swiss-manufactured products expect precision at every touchpoint. A slow, opaque warranty claims process is a brand risk — and in markets where reputation is everything, that risk compounds quickly.
→ Straight-through processing on eligible claims. Real-time status. Resolution that matches the standard of the product itself.
A claims intelligence layer that integrates with your existing ERP, dealer management, and service centre systems. No rip-and-replace. Live in weeks.
Claims enter via API, dealer portal, or direct integration from service centres and authorised boutiques globally. The AI immediately triages by risk level, technical complexity, and fraud probability.
iWarranty's AI reasons against technical specifications, warranty policy documents, and full claim history simultaneously — handling the complex, high-value cases that currently require senior technical review.
Continuous pattern analysis across your full authorised dealer network. Cluster-level anomaly detection surfaces coordinated fraud, counterfeit part submissions, and inflated labour claims before they become systemic.
Every resolved claim feeds back into your product intelligence layer. Failure clusters, component defect rates, and market-specific quality trends surface automatically — giving engineering and product teams the data they need.
Every adjudication decision is logged with its full reasoning chain. Audit-ready documentation for Swiss and EU regulatory requirements, generated automatically.
Most platforms process claims. iWarranty evaluates them — and turns the data into decisions your product and operations teams can act on.
iWarranty was founded by lawyers and technologists with deep expertise in regulated, high-value product environments. FCA Green Fintech Challenge participant. Backed by Barclays, Innovate UK and Google. Serving manufacturers globally.
30 minutes. We'll show you iWarranty running on a real manufacturing claims dataset — adjudicating, detecting, reporting. No slides.
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