You're losing money on warranty claims. You just can't see where.
For manufacturers, retailers, dealers and insurers managing warranty claims across disconnected systems, whether that's spreadsheets and WhatsApp or legacy platforms and ERPs, the inefficiency is costing you more than you realise. Fraud slips through undetected, costs spiral out of control, and nobody has the full picture. iWarranty replaces the chaos with one AI-native platform, full visibility on every claim, and the aggregated data to finally understand what's going wrong.
Manual warranty management
is a revenue haemorrhage.
Every day your team manages claims over email, your competitors are running intelligent, automated after-sales ecosystems that cost less and earn more.
Thirteen systems to resolve one claim
Email, spreadsheets, ERP, CRM, shipping portals, supplier inboxes — your team context-switches constantly and critical details fall through the cracks.
Fraud erodes 2–4% of revenue invisibly
Without intelligent claim verification, fraudulent and duplicate claims are approved alongside legitimate ones — bleeding margin every single day.
After-sales is a cost centre, not a revenue stream
The data sitting in your warranty claims contains product quality signals, upsell moments, and retention triggers — all going unread and unused.
Fifty-seven million tonnes of e-waste annually
Products are discarded that could be repaired. Your warranty process is either part of the sustainability problem — or the solution.
of warranty costs are recoverable with intelligent automation. The average manufacturer never sees this money.
The autonomous after-sales engine behind modern warranty operations.
iWarranty connects claims, returns, repairs, and registrations in one AI-native system — where autonomous agents verify, coordinate, and resolve work across your entire enterprise and service network.
Claims, registrations, returns, and repair requests enter one connected workflow.
AI agents assess eligibility, detect fraud, and interpret warranty policies instantly.
Agents orchestrate actions across brands, retailers, repairers, suppliers, and customer touchpoints.
Claims are approved, routed, repaired, replaced, or escalated automatically — with full visibility.
Five outcomes.
Zero human handoff.
Every step of the warranty journey handled by a specialist AI agent — working autonomously in real time before your team gets involved.
Scans QR code, creates product record, assigns warranty terms automatically.
Receives claim, validates policy terms, checks warranty period, approves or escalates in under 3 seconds.
Cross-references purchase history, serial numbers, and claim patterns in real time.
Matches claim to the nearest certified repairer based on geography, SLA, and expertise.
Reads every claim, repair, and registration — surfacing defect patterns, supplier failures, upsell opportunities, and ESG signals.
While competitors are opening their inboxes — the claim has already been resolved.
One platform. Every scale. Every channel.
Whether you're a global manufacturer with a dealer network, a growing brand selling online, or launching an extended warranty programme — iWarranty scales with you and returns valuable product intelligence back to your business.
Complex networks. Zero complexity.
For VP Operations, Heads of After-Sales and CTOs managing warranties across global dealer and retail networks. Deep ERP integration, multi-market compliance and supplier recovery — with AI agents operating at enterprise scale.
Launch in days. Revenue from day one.
For founders and operations leaders at growing brands and retailers. Native Shopify and WooCommerce integrations bring enterprise-grade after-sales intelligence without the enterprise procurement cycle.
Warranty becomes a revenue engine.
For brands, retailers and insurers launching or scaling extended warranty programmes. Configure pricing, sell at registration, and let AI agents manage claims, verification and repair orchestration automatically.
Measurable outcomes with iWarranty
Outcomes based on platform deployments and industry benchmarks — from product registration through to claim resolution.
We went from 4-day average claim resolution to under 3 hours. Our after-sales team now handles four times the volume with the same headcount.
100% warranty registration for the first time ever. We now know every customer who owns our products and can proactively reach out when issues arise.
iWarranty identified a pattern in our product returns that enabled us to work with our manufacturer to reduce defect rates. Customer satisfaction has never been higher.
The connected ecosystem your after-sales team needs
See your exact savings
before you commit.
Select your industry, move the sliders. Every figure is based on iWarranty platform benchmarks across our client base.
Trusted by the people who own after-sales.
iWarranty replaced five separate tools we were using. The intelligence layer proactively flagged a product quality issue before our customers noticed — that alone justified the entire investment within the first quarter.
For the first time we can actually see who is buying our products. Customers can now register in multiple ways, and our registration rate has increased dramatically. iWarranty finally gave us visibility into our customers and how our products perform in the market.
I call iWarranty the Trustpilot of warranties — it does the hard work so you don't have to. Warranty law is complex. iWarranty translates it into plain language for both the business and the customer, so the friction just disappears at the point of claim. It saved me time, money and a lot of unnecessary back-and-forth. Exceptional customer service too.
Everything you need to know about agentic warranty intelligence.
The questions operations leaders, founders and investors ask us.
Warranty management software automates the entire warranty lifecycle — from product registration and claims submission through to validation, repair routing and resolution. iWarranty goes further than traditional warranty management systems by replacing manual claim handling with autonomous AI agents that detect fraud, validate coverage and dispatch repairs in real time, without human intervention.
Traditional warranty management systems digitise the process but still require a human to review and resolve every claim. iWarranty is an agentic warranty platform — AI agents actively work on every claim the moment it arrives, cross-referencing fraud signals, confirming policy terms and routing repairs autonomously. The result is 98.2% of claims resolved before your team gets involved.
Most warranty platforms are digital filing cabinets — they store and track claims but a human still has to resolve them. iWarranty is the only warranty platform built on an Agent-to-Agent (A2A) protocol. Four specialist AI agents work autonomously in real time: detecting fraud, validating claims, routing repairs and generating product intelligence — before your team opens their inbox.
An AI agent is an autonomous system that doesn't just process information — it takes action. iWarranty's agents each have a specific role: the Fraud Agent cross-references purchase history and serial numbers in real time; the Claims Agent validates policy terms and approves or escalates in under 3 seconds; the Repair Agent matches claims to the nearest certified repairer automatically; the Intel Agent reads every claim and surfaces quality patterns, supplier failures and revenue opportunities. They work simultaneously, without human instruction.
No — it makes them significantly more effective. iWarranty's agents handle the high-volume, repetitive work: fraud screening, policy validation, repair routing. Your team focuses on relationships, exceptions and strategy. Clients typically handle 4x the claims volume with the same headcount.
A2A is the architecture that allows iWarranty's AI agents to communicate and coordinate with each other autonomously. When a claim comes in, the Claims Agent, Fraud Agent and Repair Agent share context and hand off tasks without human instruction — the same way a high-performing team would, but in milliseconds. No other warranty platform has this.
The Fraud Agent cross-references every claim against purchase history, serial numbers, claim frequency, consumer behaviour patterns and product lifecycle data in real time. It returns a fraud score from 0–100 with a recommended action and reasoning. On average, clients discover 15–40% of historical claims were fraudulent or duplicate — often for the first time.
Every claim, repair, registration and resolution feeds the Intel Agent's learning loop. Over time the platform builds a deep model of your product performance, supplier quality, consumer behaviour and fraud patterns specific to your business. The longer you run iWarranty, the more valuable the intelligence becomes.
Yes. iWarranty is specifically built for manufacturers who sell through retailers, dealers and repair networks. The agents coordinate across every tier — a consumer claim triggers the Claims Agent, which coordinates with the Repair Agent to assign a certified partner, which notifies the Intel Agent of the outcome. Every party gets the right information at the right time, automatically.
From day one. The agents begin processing claims immediately on go-live. Most clients see their first fraud detection within 48 hours. Product intelligence patterns typically emerge within the first 30 days as claim volume builds.
Yes. iWarranty's agents generate EU Digital Product Passport compliant records as a byproduct of normal operation — tracking provenance, repairability and Scope 3 emissions automatically. All data processing is GDPR compliant. EU Right to Repair and DPP mandatory compliance from 2027 is built in today.
Pricing is based on volume and the modules you need. We don't publish fixed pricing because every operation is different — a 500-claim-a-year brand has very different needs to a manufacturer processing 500,000. Book a 20-minute call and we'll give you an exact number on the spot.
Enterprise-ready from day one.
iWarranty integrates with the systems you already run, scales across global networks, and delivers automation without the risk of a long implementation.
Deploy across brands, retailers, and repair networks without a 12-month IT project. Pre-built integrations accelerate rollout.
ERP, CRM, e-commerce platforms, dealer portals and supplier networks connect through secure APIs and integration layers.
Every claim, repair, verification and decision is logged with full auditability, reporting, and analytics.
Supports global warranty programmes with localisation, compliance controls, and distributed service networks.
From first registration to final resolution — every warranty interaction flows through one connected system.
of warranty spend is lost to undetected fraud annually
of e-waste generated globally, with 63% repairable and reusable
of claims resolved autonomously on the iWarranty A2A network
faster claims processing with AI-native warranty management
EU Digital Product Passport becomes mandatory for first product categories
estimated annual global cost of warranty fraud
iWarranty is the only warranty management platform built on an Agent-to-Agent (A2A) protocol — a connected digital infrastructure where four specialist AI agents coordinate manufacturers, retailers, repair centres, insurers, and customers without manual handoffs. Founded at the University of Cambridge after years of industrial R&D, iWarranty is the only unified platform that brings together all participants in the warranty ecosystem, with product intelligence data flowing back through the entire supply chain to factories.
Warranty management software automates the full warranty claims lifecycle — replacing spreadsheets, WhatsApp coordination, and manual processes with one AI-native platform. For manufacturers, retailers and insurers across the Middle East, North Africa and Turkey managing growing claim volumes, iWarranty provides full visibility on every claim, automated adjudication, and fraud detection that manual processes cannot deliver at scale.
iWarranty is built for multi-market, multi-currency deployment — making it suited for businesses operating across the Middle East including UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Egypt and Jordan. The platform manages claims intake, adjudication, fraud detection, and supplier recovery across the full MENA region from one central platform.
Turkish manufacturers and retailers managing warranty claims across domestic and export markets face complex, high-volume claims operations. iWarranty's agentic AI automates adjudication, detects fraud at the cluster level, and recovers supplier costs automatically — replacing WhatsApp and spreadsheet-based processes with one AI-native platform that scales with claim volume.
iWarranty runs continuous pattern analysis across the full dealer and retail network — surfacing coordinated fraud, inflated repair claims, and linked claimant anomalies that individual claim review misses. For MENA businesses managing large dealer networks across multiple countries, cluster-level fraud detection delivers recoveries that manual review cannot achieve.
iWarranty integrates with existing ERP, dealer management, and CRM systems via API — no rip-and-replace required. Most MENA implementations are live within weeks, with multi-currency and multi-language support ready from day one.
Your warranty process is working right now.
Is it working for you?
Your customers don't stop needing support because it's a federal holiday. iWarranty's AI agents work 24/7, 365 days a year — no shift patterns, no sick days, no time zone gaps. The same exceptional after-sales experience at 3am in Sydney as 9am in New York. Built by warranty experts who know that in a global market, customer experience never clocks out.
WARRANTY MANAGEMENT SOFTWARE · WARRANTY MANAGEMENT SYSTEM · AGENTIC AI · EU RIGHT TO REPAIR · DIGITAL PRODUCT PASSPORT