The EU Digital Product Passport becomes mandatory from 2027. It will transform how manufacturers track, service, and report on products throughout their lifecycle. If you manage warranties, repairs, or after-sales — this regulation affects you directly. Here is what you need to know and how to prepare.
See How iWarranty Supports DPP ComplianceThe Digital Product Passport (DPP) is a European Union regulation requiring manufacturers to provide a digital record for every product they sell. This record must contain information about the product materials, origin, repairability, recycling instructions, carbon footprint, and full lifecycle history — including warranty events, repairs, and end-of-life processing.
The DPP is part of the EU Ecodesign for Sustainable Products Regulation (ESPR). It applies initially to specific product categories including batteries (from 2027), textiles, electronics, and furniture, with broader categories following. It works alongside the EU Right to Repair Directive to create a comprehensive product sustainability framework. For manufacturers tracking emissions, our guide on warranty data and Scope 3 emissions reporting explains how these obligations connect.
Each product will carry a unique digital identifier — typically a QR code or NFC tag — that links to its passport. Anyone in the value chain — manufacturers, retailers, repair centres, recyclers, regulators, and consumers — can access relevant information through this identifier.
The goal is to enable a circular economy by making product information transparent, accessible, and standardised across the entire lifecycle.
Every warranty claim, repair, replacement, and refund must be recorded in the product passport. This means your warranty system needs to generate structured, auditable data — not email threads and spreadsheet entries.
The DPP requires information about product repairability — spare parts availability, repair instructions, and authorised service providers. Your warranty and repair network data feeds directly into this requirement.
Product repairs, replacements, shipping, and end-of-life processing all contribute to Scope 3 emissions. The DPP requires this data to be tracked and reported. Your warranty operations are a primary source of this information.
From manufacture to end-of-life, every significant event must be recorded. Warranty management systems sit at the centre of this lifecycle — they capture product registration, usage patterns, failures, repairs, and disposals.
Products that do not carry a valid Digital Product Passport may be restricted from sale in the EU market. For businesses selling into Europe, DPP compliance is not optional — it is a market access requirement.
EU Ecodesign Regulation (ESPR) adopted
Delegated acts published for first product categories
Implementation period — businesses prepare systems and processes
DPP mandatory for batteries — first enforcement begins
DPP extends to textiles, electronics, furniture, and additional categories
Full coverage across regulated product categories
If you sell products into the EU market in any of these categories, your warranty and after-sales systems need to be DPP-ready before the deadline — not after.
Every product needs a unique digital identifier linked to its passport. QR code-based warranty registration creates this identifier at the point of purchase — connecting the physical product to its digital record from day one.
The DPP requires standardised data formats. Your warranty system needs to generate structured records for every claim, repair, and resolution — not free-text emails and unstructured ticket notes.
Every repair event, replacement part, and component swap must be recorded with timestamps, part numbers, and service provider details. This creates the repair history the DPP requires.
Repairability information — which service providers can repair which products, what spare parts are available, estimated repair times — must be accessible through the product passport. Your repair network data feeds this directly.
Track the environmental impact of your warranty operations — repairs vs replacements, shipping emissions, waste generated, and products diverted from landfill. The DPP makes this reporting mandatory.
Your warranty management system is the operational backbone of DPP compliance for after-sales. It needs to generate structured data, connect all stakeholders, and produce the audit trail that regulators require.
iWarranty was built with sustainability and regulatory compliance at its core — not added as an afterthought. The platform generates DPP-compliant records as a natural byproduct of normal warranty operations, starting from product registration at point of purchase.
Every product registered through iWarranty receives a unique digital identifier via QR code — the same identifier that links to the Digital Product Passport. Registration, warranty terms, and product provenance are captured automatically at unboxing.
Every warranty event — registration, claim, repair, replacement, and resolution — is recorded in structured, machine-readable format. No manual data entry required. No retrospective data cleaning needed for compliance.
iWarranty tracks every repair event across your entire network — which service provider, what parts were used, repair duration, and outcome. This creates the complete repair history the DPP demands.
iWarranty calculates the environmental impact of warranty operations — measuring repair vs replace decisions, shipping emissions, and waste diversion. This data feeds directly into your Scope 3 reporting and DPP sustainability disclosures.
Talk to our team about how iWarranty makes Digital Product Passport compliance a byproduct of your warranty operations — not a separate compliance project.
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